The terms we sell on

Welcome to Sootriva, a premium bedding and home linen brand dedicated to bringing thoughtful design, exceptional comfort, and timeless elegance into your home.

Sootriva is an Indian bedding and home linen brand offering thoughtfully curated products designed for beautiful living and better sleep.

Brand name

SOOTRIVA

Legal seller

Kimothi HUF

Business constitution

Hindu Undivided Family (HUF)

Business address

E-17/107 Ivy Apartments, Wagholi, Pune, Maharashtra – 412207

Email

[email protected]

Customer care

+91 84465 81439

All purchases made through sootriva.com are subject to these Terms & Conditions.

We make reasonable efforts to ensure that our product images, descriptions, dimensions, material details, colours, and specifications are accurate. Please note:

• Product colours may appear slightly different depending on screen settings and lighting.
• Minor variations in fabric texture, weaving, and finishing may naturally occur.
• Customers should review the dimensions and size specifications before ordering.
• Styling accessories displayed in photographs are not included unless expressly mentioned.
• Product availability is subject to stock.

If a product received is defective, incorrect, or materially different from its description, customers may contact us under our Shipping, Returns & Refunds Policy.

All prices displayed on our website are in Indian Rupees (INR).

• Product prices and promotions may change from time to time.
• Applicable taxes, shipping fees, and other charges will be disclosed before the customer completes the purchase.
• The final payable amount will be displayed at checkout.
• Payments are processed through authorised payment service providers.
• Available payment methods will be displayed at checkout.
• Orders requiring advance payment are processed after successful payment confirmation.

Sootriva may contact customers regarding obvious pricing or technical errors before fulfilling affected orders. If an affected paid order cannot be fulfilled at the confirmed price, customers will be offered an appropriate refund or other lawful resolution.

When you place an order, you confirm that the information provided is accurate and complete.

Following successful order submission, you may receive an acknowledgement through email, SMS, WhatsApp, or another available communication channel.

Order fulfilment remains subject to payment verification, stock availability, and successful validation of the order. If we are unable to fulfil an accepted prepaid order, we will arrange an appropriate refund.

Sootriva delivers products to supported locations in India through logistics partners. Estimated delivery timelines and applicable charges are communicated during checkout or through order communications.

Customers are responsible for providing an accurate delivery address and contact number. Cancellation requests can be submitted to [email protected].

Detailed rules concerning delivery, cancellation, damaged shipments, and refunds are available in our Shipping, Returns & Refunds Policy, which forms part of these terms.

Sootriva provides a 7-day return request window from the date of delivery, subject to the applicable return conditions. Customers can request assistance by emailing [email protected] with their order details.

Change-of-mind return eligibility, product condition requirements, return shipping arrangements, exchange availability, and refund procedures are explained in our Shipping, Returns & Refunds Policy.

For products that are defective, damaged, incorrect, or materially misdescribed, remedies will be provided in accordance with applicable law. Nothing in these terms restricts a customer’s statutory consumer rights.

Sootriva may periodically introduce exclusive offers, festive promotions, launch discounts, promotional gifts, or coupon codes. Unless specified otherwise:

• Promotional discounts apply only to eligible products and orders.
• Coupons may be subject to validity periods, minimum purchase values, maximum discount amounts, and redemption limits.
• Multiple coupons cannot be combined unless expressly permitted.
• Promotional offers cannot be exchanged for cash.
• Gifts or complimentary items are subject to the published offer conditions.
• Fraudulent or abusive use of promotions may result in cancellation of improperly obtained benefits, subject to applicable law.

Where a promotion has special conditions, those conditions will be displayed with the offer.

Sootriva may offer complimentary membership privileges through The Sootriva Circle, including exclusive offers, early access to collections, and special customer benefits.

Additional reward programmes, including Sootriva Coins, may be introduced separately. Specific eligibility, earning, redemption, expiry, and refund-adjustment rules will be disclosed when the relevant programme becomes available.

Membership and loyalty benefits are subject to their published conditions.

Customers may create a Sootriva account to access order history, saved addresses, wishlists, and other available features.

Customers are responsible for maintaining the confidentiality of account credentials and reporting suspected unauthorised access.

Sootriva may restrict or suspend accounts where reasonably necessary to prevent fraud, protect its systems, or comply with applicable laws.

The Sootriva name, logo, original product photography, website content, graphics, written descriptions, and proprietary designs are owned by Sootriva or their respective rights holders.

Unauthorised commercial reproduction, copying, distribution, or use of protected material is prohibited, except as permitted by law.

Users must not:

• Engage in fraudulent purchases or transactions.
• Provide deliberately false information.
• Attempt unauthorised access to our website or systems.
• Introduce malware or disrupt website functionality.
• Misuse promotional offers, loyalty benefits, or refund mechanisms.

Sootriva reserves the right to take lawful and proportionate steps to prevent misuse.

We value customer privacy.

Personal information submitted through our website may be processed for order fulfilment, payment processing, shipping, customer service, account management, security, and other purposes described in our Privacy Policy.

For details regarding cookies, analytics, data sharing, marketing preferences, and privacy rights, please review our Privacy Policy.

Sootriva may engage third-party service providers for payment processing, logistics, communications, analytics, and website operations. Some services may be subject to additional provider terms.

Sootriva remains responsible for its own legal and contractual obligations to customers.

We make reasonable efforts to keep our website accurate, secure, and accessible. Temporary interruptions may arise due to maintenance, network issues, or circumstances outside our reasonable control.

To the extent permitted by applicable law, Sootriva is not liable for indirect or consequential losses not reasonably attributable to its legal or contractual breach.

Nothing in these terms limits liability or consumer remedies that cannot lawfully be excluded.

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional rules, disputes may be brought before competent courts or forums having jurisdiction in Pune, Maharashtra.

Customers retain their legal right to approach any other competent consumer forum or authority.

Sootriva may revise these Terms & Conditions to reflect changes in its operations, services, or legal requirements. Updated terms will be published on this website with a revised effective date.

Any changes will respect rights already accrued under previous orders and applicable law.

We aim to resolve customer concerns fairly and efficiently.

Support & grievance email

[email protected]

Contact number

+91 84465 81439

Business & grievance address

E-17/107 Ivy Apartments, Wagholi, Pune, Maharashtra – 412207

Grievance Officer

Manuj Gupta

Designation

Grievance Officer

Customer complaints will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable e-commerce requirements. A complaint reference will be provided to help customers follow up on their grievance.

For enquiries relating to orders, products, delivery, or these terms, please contact [email protected].